Centauri Carbon
Centauri Carbon All-in-One Family Combo
Centauri Carbon + 5KG Carbon Fiber PLA
OrangeStorm Giga
OrangeStorm Giga All-in-One Family Combo
OrangeStorm Giga Dual Printhead Upgrade Package
OrangeStorm Giga Frequently Bought Together Bundle
Neptune 4 Max
Neptune 4 Plus
Neptune 4 Pro
Neptune 4
Mars 5 Ultra
Mars 5
Mars 4 Ultra
Mars 4
Saturn 4 Ultra 16K
Saturn 4 Ultra
Saturn 4
Saturn 3 Ultra
Jupiter SE
Mercury Plus V3.0
Mercury XS Bundle
Mercury X Bundle
Mercury Plus V2.0
PLA
Silk PLA
Galaxy PLA
Matte PLA
PLA PRO
PLA-CF
PLA PIus
Rapid PLA Plus
PETG PRO
Rapid PETG
ASA
TPU 95A
Standard Resin
Water-washable Resin
ABS-like Resin
Tough Resin
Mars Mate Air Purifier
Mini Air Purifier (2 Pcs)
USB Air Purifier (2 Pcs)
Mini Heater
For Centauri Series
For Orangestorm Giga
For Neptune 4 Series
For Neptune 3 Series
For Mars Series
For Saturn Series
For Jupiter Series
LCD Screen
Build Plate
ACF/FEP/PFA
Resin Tank
Washing Bucket for Mercury Plus V3.0
Washing Bucket for Mercury X/XS Bundle
Washing Bucket for Mercury Plus V2.0
Filament Vacuum Storage Bags Kit
3D Paint Kit
Photopolymer Resin Detergent 5KG
3D Stainless Steel Funnel
Silicone Mat (2 Pcs)
Metal Business Cards (300 Pcs)
Enclosure for Phecda
Adapter x Power Cord for Phecda 20W
Risers for PHECDA Laser Engraver (8 Pcs)
Composite Filter for Phecda (5 Pcs)
Rotary Attachment for Phecda
Air Assist for Phecda
Neptune 4
Shipping calculated at checkout.
- Print Volume: 225 x 225 x 265 mm³
- Max Printing Speed: 500 mm/s
- 121 (11 x 11) Points Auto Bed Leveling
- Up To 300 °C High-Temp Nozzle
- Support PLA/TPU/PETG/ABS/ASA/Nylon Filaments
- USB/LAN Transfer
-
Free Shipping -
1-Year Warranty -
14 Days Return -
Lifetime Support
Product information
Where We Ship
Orders placed on the ELEGOO AU website can be shipped to Australia. Please note that the ELEGOO AU website does not currently ship to New Zealand.
- The estimated delivery time for in-stock products is 3-7 workdays.
- If you pre-order a product, it will be shipped according to the estimated delivery time mentioned on the product page, and after shipment, it takes 3-7 workdays for delivery.
1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.
Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.
Shipping Restrictions
Unable to ship the OrangeStorm Giga and Jupiter SE 3D printer to post office addresses.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
- Purchases under $70 AUD: $20 AUD shipping fee
- Purchases over $70 AUD: Free shipping
Ownership, Terms, and Risk
1. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.
2. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.
3. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.
FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.
Refund & Warranty
Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.
Warranty Periods
| Models | Parts List | Note | Warranty Period | |
| 3D Printing Machine & Parts | Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri |
PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate | The PEI platform/build plate is a consumable product without warranty. | No warranty |
| Nozzle | The nozzle kit is a consumable product without warranty. | No warranty | ||
| PTFE Tube | The PTFE tube is a consumable product without warranty. | No warranty | ||
| Heater, Thermistor, Tools | No warranty | |||
| Hot End/Hotend Kit | The nozzle and PTFE tube are consumable products without warranty. | 3 Months | ||
| Extruder/Extruder Kit/Printhead Kit | 6 Months | |||
| Cooling Fan Kit | This includes the 4010/4015 blower fan and the 6010 axial flow fan. | 12 Months | ||
| STM 32-bit Silent Motherboard | 12 Months | |||
| Main Parts of the Machine | 12 Months | |||
| Mars/Jupiter | Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
| LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 3 Months | ||
| Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
| Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
| Other Main Parts of the Machine | 12 Months | |||
| Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter SE |
Release Film, Tools | The release film is a consumable product without warranty. | No warranty | |
| LCD Screen | Resin leakage, scratch-resistant film damage, human damage, and collision damage are not included in the warranty. | 6 Months | ||
| Resin Tank | Installation tools and screws are not warranted. | 6 Months | ||
| Build Plate | Damage caused by scratches, drops, or bumps is not covered by the warranty. | 6 Months | ||
| Other Main Parts of the Machine (FEP & Tools Excluded) | 12 Months | |||
| Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Washing Bucket, Curing Turntable, Acrylic Cover | No warranty | ||
| Other Main Parts of the Machine (Tools Excluded) | No warranty for the Fresnel lens coated with resin. | 12 Months | ||
| Phecda Laser Engraver & Cutter - 10W/20W |
Consumables and Other attached |
Window Mirror,Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools | No warranty | |
| Other Parts① | Synchronous Belt, Motor Connection Line, Laser Connection Line | 3 Months | ||
| Other Parts② | Fans | 6 Months | ||
| Main Parts① | Laser Head | The rate of laser power drop is related to the frequency of use, working hours, and the working environment. If the laser head has any obvious appearance defects or visible cracks, after-sales warranty services will not be provided. | 12 Months | |
| Main Parts② | Air Assist, PCB, Motor, Laser Head, Power Adapter, Raisers | 12 Months | ||
| Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months | |
| Pre-owned Products | All | All | No warranty | |
| Accessories | Air Purifier: Mini/USB/Mars Mate |
All (Activated Carbon Excluded) | Consumables (activated carbon) are not warranted, nor is human damage or disassembly covered by the warranty. | 12 Months |
| Mini Heater | All (Activated Carbon Excluded) | 12 Months | ||
| 3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | ||
| 3D Paint Kit | All | No warranty | ||
| PEI Liquid Glue | All | No warranty | ||
| Anti-Vibration Feet | All | 12 Months | ||
| Enclosure | All | 12 Months | ||
| Dual Printhead Mounting Plate | All | 12 Months | ||
| Four-Printhead Mounting Plate | All | 12 Months | ||
| 5 kg Large Spool Holder Kit | All | 12 Months | ||
| Camera | All | 12 Months | ||
| Filament Vacuum Storage Bags Kit | Pump (Vacuum Bags Excluded) | The vacuum bags are consumable products without warranty. | 1 Month | |
| Accessories for Phecda | Honeycomb Panel | The honeycomb panel is a consumable product without warranty. | No warranty | |
| Composite Filter | The composite filter is a consumable product without warranty. | No warranty | ||
| Rotary Attachment | 12 Months | |||
| Enclosure | 12 Months | |||
| Metal Business Cards | All | No warranty | ||
| Silicone Mat | All | No warranty |
1. Consumable Parts
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.
While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.
2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.
3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received.
4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.
Return & Refund Policy
| Non-Quality-Related Issues | |||||
| Product Status | Items | Responsibility for Both Original Shipping Charges and Return Shipping Charges | Restocking Fee | Deduction Fee | |
| Refund | |||||
| Within 14 Days | Unopened | √ | Customer | 5% based on the order amount | If key parts are found missing on the returned machine, the corresponding fees will be deducted. |
| Open-box and unused | √ | Customer | 15% based on the order amount | ||
| Used | × | × | × | ||
| Within Warranty | All Status | × | × | × | × |
| Quality-Related Issues | |||||
| Items | Responsibility for Fees | ||||
| Refund | Replace | Repair | Return Shipping Charges | Repair Fees | |
| Within 14 Days | √ | √ | √ | Elegoo | Elegoo |
| Within Warranty | × | × | √ | × | Elegoo |
| Out of Warranty | × | × | √ | × | Customer |
Important Notes:
1. These clauses do not apply to pre-owned or refurbished items.
2. All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing.
3. The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting.
4. Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays.
5. The returned product will be thoroughly inspected by ELEGOO upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at ELEGOO's sole discretion.
6. Refunds or replacement products will be processed after we receive the returned item.
Pre-installed Klipper Firmware
Pre-installed Klipper Firmware
Dual-gear
Direct Extruder
Dual-gear
Direct Extruder
Efficient & Instant
Cooling
Efficient & Instant
Cooling
Removable Touch Screen
Removable Touch Screen
Larger Print Volume
Larger Print Volume
121 (11x11) Points
Auto Bed Leveling
121 (11x11) Points
Auto Bed Leveling
Pre-installed Klipper Firmware
Pre-installed Klipper Firmware
Dual-gear
Direct Extruder
Dual-gear
Direct Extruder
Efficient & Instant
Cooling
Efficient & Instant
Cooling
Removable Touch Screen
Removable Touch Screen
Larger Print Volume
Larger Print Volume
121 (11x11) Points
Auto Bed Leveling
121 (11x11) Points
Auto Bed Leveling
Speed Up Printing with Klipper
The ELEGOO Neptune 4 comes pre-installed with Klipper firmware, with an ARM 64-bit 1.5G main frequency quad-core processor for faster command processing and execution, enabling it to print at an impressive speed of up to 500mm/s for higher efficiency. The 8G ROM provides ample storage space for fast printing.
Additionally, the printer supports advanced features such as input shaping, which reduces mechanical vibrations in the printer's motion system and artifacts such as ringing, rippling, ghosting, or echoing on the printed model surface. The pressure advance function adjusts material flow according to printing speed, ensuring consistent pressure in the nozzle and reducing filament ooze or blobbing.
Potent Extrusion & Upgraded Hotend
The dual-gear direct extruder features a 5.2:1 reduction ratio and enhanced gearing force for even filament extrusion and sufficient discharge, weighing only 75% of the Neptune 3 Pro.
The copper-titanium bi-metal throat pipe features a unique air duct design for faster heat dissipation and less nozzle clogging.
The nozzle with an extended hotend can withstand up to 300°C to fully melt the filament, meeting the temperature requirements of high-temp filaments like nylon.
(Tips: ABS and ASA filament materials are recommended to be used in conjunction with a 3D Printer Enclosure.)
Unparalleled Heat Dissipation Performance
In addition to the two thickened 4015 ball bearing cooling fans on both sides of the print head, there are four 4020 ball bearing auxiliary fans behind the print head, which ensure omnidirectional rapid cooling of the newly printed layers even at a fast printing speed, and the deposited hot filament quickly bonds together for better overhang and bridge results.
Stable & Quiet Printing
The ELEGOO Neptune 4 3D printer is designed for quiet and precise printing with its silent drivers for all axes, reducing noise to below 50 dB. Its wear-resistant POM V-guide wheels move quietly, smoothly, and accurately.
The Z-axis dual lead screw + Z-axis dual motor design provides better synchronization, increasing the accuracy and stability of the print head movement.
Smoother Model Surface
Support for advanced functions like input shaping and pressure advance helps achieve a smooth model surface and consistent extrusion.
The upgraded dual-sided plate ensures perfect PLA prints with a new specialized PLA Surface for excellent adhesion and minimal warping even at lower heatbed temperatures. The original Textured PEI Surface ensures strong adhesion and easy print removal, supporting materials from PLA and TPU to high-temp options like ABS and carbon fiber.
No worries about unexpected power failures during printing, since the printer can resume printing after the power supply is restored.
Whenever the filament runs out or breaks, the printer will pause and alert you to prevent wasted materials and scrapped models.
After connecting your printer to the LAN, you can easily access the web terminal for remote control and monitoring.
What's In Box
Neptune 4 3D Printer
Base Unit
Gantry Frame Unit
Spool Holder Arm
Touch Screen
Spiral Cable
Screen Support Block
Filament Detector
Spool Holder
The Rear Cooling Fan
Power Cable
Fasteners
Tools
User Manual
Specification
Product Model
Neptune 4
Printing Technology
FDM (Fused Deposition Modeling)
Frame Material
CNC machined aluminium extrusion
Voltage
115/230V 50/60Hz
File Transfer Method
LAN, USB
File Format
STL, OBJ
UI Language
English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Build Volume
225 x 225 x 265 mm³
Printing Platform Size (PEI Area)
235 x 235 mm²
Machine Size
475 x 445 x 515 mm³
Package Size
630 x 510 x 260 mm³
MAXIMUM SIZE FOR MACHINE ACTIVITY/MM
475 x 550 x 735 (Including Rack & Tray)
Max. Nozzle Temperature
300 °C
Max. Hot bed Temperature
110 °C
Filament Compatibility
PLA / TPU / PETG / ABS / ASA / Nylon
Resume Printing
Yes
Filament Detection
Yes
Max Speed of Tool Head
500 mm/s
Max Acceleration of Tool Head
20000 mm/s²
Net Weight
8.3kg
Gross Weight
10.6kg
Find Your Ideal 3D Printer
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Find Your Ideal 3D PrinterFAQs
How long does delivery take after shipping?
1. In-stock Product: 3-7 workdays for delivery
2. Pre-owned Product: 4-8 workdays for delivery
3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.
What countries do you ship to?
Click to view available countries
Do you offer free shipping service?
Click to view Shipping Fees
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is shipped.
