Shipping Policy

Where We Ship

Orders placed on the ELEGOO AU website can be shipped within Australia. We also currently support shipping to New Zealand for selected products only.
Shipping Route
In-Stock Delivery Time
Eligible Products
Shipping Fee
Australia
3–7 business days
All products
Orders under A$70 : A$7 Orders over A$70 : Free Shipping
New Zealand
5–17 business days
Mars 5 Ultra, Saturn 4 Ultra 16K, Mercury XS Bundle, Neptune 4, Neptune 4 Pro, Neptune 4 Plus
(Bundle not included）
A$30 per eligible product

Pre-Order Products:
Pre-orders will ship by the estimated date listed on the product page. Once dispatched, delivery time will vary based on the shipping destination.

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.

 

Shipping Restrictions

Unable to ship the OrangeStorm Giga and Jupiter SE 3D printer to post office addresses.
Please note that New Zealand shipping is currently available for selected products only. Some products may not be eligible for delivery to New Zealand due to shipping limitations, warehouse availability, or product size.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

 

Ownership, Terms, and Risk

1. Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
Note: Please do not enter any PO Box address, otherwise your package can't be dispatched by any courier services.

2. Orders (excluding Pre-Orders) are typically forwarded to the warehouse 8 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.

3. Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
A. Failure to contact the delivery carrier within 5 days of a delivery attempt.
B. Incorrect shipping address provided.

FAQ
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.

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