Shipping Policy

Where We Ship

Where We Ship

Orders placed on the ELEGOO AU website can be shipped to Australia.

The estimated delivery time for in-stock products is 3-7 workdays.

If you pre-order a product, it will be shipped according to the estimated delivery time mentioned on the product page, and after shipment, it takes 3-7 workdays for delivery.

*Please note that the ELEGOO AU website does not currently ship to New Zealand.

Shipping Restrictions

Shipping Restrictions

Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

Shipping Fees

Shipping Fees:

For orders over $70 AUD, it’s FREE SHIPPING. Orders under $70 AUD will be charged a $20 AUD shipping fee. EXCEPT for the conditions listed below:

  • For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged shipping fees.
  • For orders including Saturn 4 or Saturn 4 Ultra will be charged $30/pc shipping fees.

      Ownership, Terms, and Risk

      Ownership, Terms, and Risk

      Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

      Note: Please do not enter any PO Box address, otherwise your package can’t be dispatched by any express.

      Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

      If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we are able to re-dispatch the item to you.

      When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us:

      Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us:
      Track Your Order
      Learn More