PRE-ORDER | OrangeStorm Giga
Pre-Order
Estimated Shipping Time for OrangeStorm Giga from AU Warehouse - January 22nd, 2025
- Gigantic 800mm x 800mm x 1000mm Build Volume
- Efficient Heated Bed
- Fast Printing
- Multi-Nozzle Printing
- Powerful Cooling Fan
Note:
OrangeStorm Giga accessories purchased separately will not be shipped with the machine, estimated shipping time for accessories can be found on the accessory details page.
Product information
Where We Ship
Orders placed on the ELEGOO AU website can be shipped to Australia.
The estimated delivery time for in-stock products is 3-7 workdays.
If you pre-order a product, it will be shipped according to the estimated delivery time mentioned on the product page, and after shipment, it takes 3-7 workdays for delivery.
*Please note that the ELEGOO AU website does not currently ship to New Zealand.
Shipping Restrictions
Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.
You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.
Shipping Fees:
For orders over $70 AUD, it’s FREE SHIPPING. Orders under $70 AUD will be charged a $20 AUD shipping fee. EXCEPT for the conditions listed below:
- For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged shipping fees.
- For orders including Saturn 4 or Saturn 4 Ultra will be charged $30/pc shipping fees.
Ownership, Terms, and Risk
Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.
Note: Please do not enter any PO Box address for orders containing Jupiter SE, otherwise, your package can’t be dispatched by any express.
Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.
When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com
Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com
Refund Policy & Warranty Info
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.
Warranty Policy
1. Warranty timeline
Models | Parts List | Warranty Period | |
3D Printing Related Products | Neptune 3 Neptune 3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga |
PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools | No warranty |
Hot End | 3 Months | ||
Extruder Kit | 6 Months | ||
Main Parts of the Machine | 12 Months | ||
Jupiter | Release Film, Tools | No warranty | |
LCD Screen | 3 Months | ||
Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine | 12 Months | ||
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Release Film, Tools | No warranty | |
LCD Screen, Resin Tank, Build Plate | 6 Months | ||
Other Main Parts of the Machine (FEP&Tools Excluded) | 12 Months | ||
Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle |
Main Parts of the Machine (Tools Excluded) | 12 Months | |
PHECDA LASER ENGRAVER & CUTTER- 10w/20W |
Main Parts | PCB, Motor, Laser head, Power Adapter | 12 Months |
Other Parts① | Fans | 6 Months | |
Other Parts② | Synchronous belt, motor connection line, laser connection line | 3 Months | |
Consumables and Other attached |
Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. | No warranty | |
Arduino Kits, Robot Kits & Component Kits | All | All | 12 Months |
Pre-owned Products | All | All | No warranty |
Accessories (For individual purchases) | Release Film:FEP/PFA/ACF | Release film is a consumable product without warranty | No warranty |
LCD Screen: Mars/Jupiter |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 3 Months | |
LCD Screen: Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra Saturn /S/2/8K/3/3 Ultra/4/4 Ultra Jupiter SE |
Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. | 6 Months | |
Build Plate | Damage caused by scratches, drops or bumps is not covered by the warranty. | 6 Months | |
Resin Tank | Installation tools and screws are not warranted | 6 Months | |
Air Purifier: Mini/USB/Mars Mate |
Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Mini Heater | Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. | 12 Months | |
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle | No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). | 6 Months | |
3D Stainless Steel Funnel | 3D Stainless Steel Funnel is a consumable product without warranty | No warranty | |
PEI Platform Kit/PEI Magnetic Platform Kit | PEI Platform Kit is a consumable product without warranty | No warranty | |
Nozzle Kit | Nozzle Kit is a consumable product without warranty | No warranty | |
PTFE Tube | PTFE Tube is a consumable product without warranty | No warranty | |
Hotend Kit | Hotend Kit (Nozzle, PTFE Tube Excluded) | 3 Months | |
Extruder Kit/Printhead Kit | Entire Dual-Gear Direct Extruder Kit | 6 Months | |
Cooling Fan Kit | Including 4010/4015 Blower Fan and 6010 Axial Flow Fan | 12 Months | |
STM 32-bit Silent Motherboard | Motherboard | 12 Months | |
Enclosure | All | 12 Months | |
Dual Printhead Mounting Plate | All | 12 Months | |
Four-Printhead Mounting Plate | All | 12 Months | |
5KG Large Spool Holder Kit | All | 12 Months | |
Camera | All | 12 Months | |
Filament Vacuum Storage Bags Kit | The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. | 1 Month | |
Rotary Attachment: PHECDA Laser Engraver |
All | 12 Months | |
10W/20W Air Assist:PHECDA Laser Engraver | All | 12 Months | |
Enclosure:PHECDA Laser Engraver | All | 12 Months | |
Honeycomb Panel: PHECDA Laser Engraver |
Honeycomb Panel is a consumable product without warranty | No warranty | |
Raisers:PHECDA Laser Engraver | All | 12 Months | |
Composite Filter:PHECDA Laser Engraver | Composite Filter is a consumable product without warranty | No warranty | |
10W/20W Laser Module:PHECDA Laser Engraver | All | 12 Months | |
Window Mirror:PHECDA Laser Engraver | Window Mirror is a consumable product without warranty | No warranty | |
20W Adapter:PHECDA Laser Engraver | All | 12 Months | |
Metal Business Cards | All | No warranty | |
Silicone Mat | All | No warranty |
2. Warranty Rules for Laser Head and Tube
A. Laser Head WarrantyRules:
The rate of laser power drop is related to the frequency of use, working hours, and working environment.
B. Laser Tube Warranty Rules:
a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;
b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;
c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.
3. Warranty Period
All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.
4. Warranty Forfeiture
The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.
Return & Refund Policy
1. For Unwanted Items
*This clause does not apply to Pre-owned & Refurbished items.
If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.
- For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
- For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 15% restocking fee based on the order amount.
- For used products or orders beyond 14 days, refunds for unwanted products are not available.
Unwanted Issue |
|||||
|
Product Status |
Items |
Responsibility of Return Shipping Charges |
Restocking Fee |
Deduction Fee |
Refund |
|||||
Within 14 Days |
Unopened |
√ |
Customer |
5% based on the order amount |
If the returned machine detects key parts missing, the corresponding fees will be deducted. |
Open-box and unused |
√ |
Customer |
15% based on the order amount |
||
Used |
× |
× |
× |
||
Within Warranty |
All Status |
× |
× |
× |
× |
Important: After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.
The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund will be rejected or subject to a deduction fee at Elegoo’s sole discretion.
After the 14-day refund window has expired, your only recourse regarding the products is through our warranty.
2. For Quality-Related Items
*This clause does not apply to Pre-owned & Refurbished items.
A. Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.
B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.
C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.
Quality-Related Issue |
|||||
|
Items |
Responsibility of Fees |
|||
Refund |
Replace |
Repair |
Return Shipping Charges |
Repair Fees |
|
Within 14 Days |
√ |
√ |
√ |
Elegoo |
Elegoo |
Within Warranty |
× |
× |
√ |
× |
Elegoo |
Out of Warranty |
× |
× |
√ |
× |
Customer |
Important: 1. After receiving the goods, please keep the original box for at least 14 days. If you need to return the goods, you must pack the products in the original box.
2. To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).
3. Process After Returning Product
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.
Contact Us
Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.
- For 3D printer technical support: 3dp@elegoo.com
- For laser engraver technical support: lec@elegoo.com
- For order issues, unwanted item refunds, or returns: info@elegoo.com
- For STEM kits, robots technical support: service@elegoo.com
When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.
Gigantic in Size
Gigantic in Size
Fast Printing
Fast Printing
Auto-Leveling
Auto-Leveling
Upgraded Nozzle
Upgraded Nozzle
Efficient Heated Bed
Efficient Heated Bed
Multi-Nozzle
Printing
Multi-Nozzle
Printing
Gigantic in Size
With a build volume of 800mm x 800mm x 1000mm, the industrial-grade FDM printer not only meets the user's printing needs for oversized models, but also reduces the need to cut models into smaller sections for efficient printing.
*To better understand how large this printer is: Video or 3D Model Mockup of Giga.
Efficient Heated Bed
The heated bed consists of four independent (410*410mm) PEI magnetic high-temperature platforms with a maximum temperature of 100°C.
The four platforms can be heated simultaneously to reach 100°C over the entire area in 17 minutes (Ambient temperature: 25℃).
The platform where the model is located can also be automatically recognized and heated independently, or manually and independently controlled for increased energy efficiency.
Fast Printing
Utilizing a 64-bit 1.5G clock speed quad-core high-performance processor (SOC RK3328), it provides sufficient computing capacity while delivering 6 times the printing speed, with a maximum speed of 300mm/s (150mm/s recommended), which is the top end print speed for printers of its size.
Multi -Nozzle Printing
Three additional printheads can be added to the X-axis to realize simultaneous printing with four nozzles, supporting printing four of the same model,while each nozzle can be equipped with the same material and different color filament to achieve four different colored models of the same kind.
Powerful Cooling Fan
Thickened double-sided cooling fans can comprehensively enhance the model printing results. In addition, the fans are equipped with an intelligent control function that stops working when printing is complete, which saves energy and reduces noise as well as prolongs the lifespan. (5015 ball blower fan*2, 4010 ball axial fan*1)
High-Quality Craftsmanship
Integrated body, elegant yet durable. The X-axis and Y-axis are linear guides, effectively improving printing stability and increasing lifespan. The Z-axis features an upgraded version of the Z-Axis rod to make the machine run smoothly and ensure leveling precision. Machine mounts are designed with a carbon steel round base and rubber round anti-slip pad bottom.
Upgraded Nozzle
The upgraded 300℃ high-temperature nozzle adopts a proximal double-gear extrusion structure and full titanium alloy heat pipe. Plus, the nozzle is upgraded to chrome zirconium copper with a 60W ceramic heating pad for smoother and more uniform extrusion, which improves the printing precision.
In addition, the nozzle PID auto-calibration function provides more precise control of the nozzle temperature and the built-in acceleration sensor automatically calibrates resonance compensation parameters to further ensure print quality and enhance your printing experience.
Nozzle Diameter (included): 0.6mm
Nozzle Diameter (optional): 0.4mm/ 0.8mm/ 1mm
Adopting one-click automatic leveling and a non-contact high-precision sensor to automatically collect 121-point (10*10) of platform data to ensure the platform is level.
The cables on the body are stored in caterpillar cable tracks, which prevents the cables from being worn or broken and you don’t have to worry about them affecting your prints. Furthermore, it prevents dust and other debris from entering the cables, ensuring the stability and reliability of the entire system.
No more worrying about being interrupted while printing. When there is a broken filament or no filament, the machine automatically sounds an alarm and pauses printing. Whether it's broken filament, no filament, power outage, or a manual pause in printing, you can resume printing again.
The 10.1-inch HD capacitive screen can be detached from the body for handheld operation while supporting ELEGOO Cura model preview and switching between eight languages.
The X/Y axis belt is used to transmit the power of the motor and control the movement of the print head on the plane. The knobs design can easily and accurately control the tightness of the belt to obtain the best printing effect.
Crafted from high-quality sheet metal, our spool holder can accommodate filament spools up to 5kg with ease. Its compact and sturdy design ensures that your large-scale printing projects receive reliable and consistent support throughout the printing process.
What's In Box
OrangeStorm Giga 3D Printer
Printhead
Screen
Leveling Plate×2pcs
Spool Holder Arm
Spool Holder
Filament Breakage Detector×2pcs
Z-axis Caterpilar Cable Tracjs Clip
Z-axis End Stop×2pcs
Filament Guide Aseemby
Detached Spool Holder Assembly(5KG)
Power Cable
Leveling Card
Grease
Proofile Corner Bracket×8pcs
Tools
Fasteners
User Manual
Specification
Product Model
OrangeStorm Giga
Printing Technology
FDM (Fused Deposition Modeling)
Voltage
100-120V/220-240V
File Transfer Method
USB, LAN, WIFI
File Format
STL, OBJ
UI Language
English, French, German, Russian, Italian, Spanish, Japanese, Chinese
Build Volume
800 x 800 x 1000 mm³
Printing Platform Size (PEI Area)
820 x 820 mm²
(4 independent 410 x 410 mm² PEI plates)
Machine Size
1224 x 1164 x 1425 mm³
Package Size
Bottom + XY Axis Components: 1350 x 1215 x 420 mm³
Two Z-Axis Components: 1350 x 1215 x 350 mm³
MAXIMUM SIZE FOR MACHINE ACTIVITY/MM
1224 x 1520 x 1570