Where We Ship

Orders placed on the ELEGOO AU website can be shipped within Australia. We also currently support shipping to New Zealand for selected products only.
Shipping Route
In-Stock Delivery Time
Eligible Products
Shipping Fee
Australia
3–7 business days
All products
Orders under A$70 : A$7 Orders over A$70 : Free Shipping
New Zealand
5–17 business days
Mars 5 Ultra, Saturn 4 Ultra 16K, Mercury XS Bundle, Neptune 4, Neptune 4 Pro, Neptune 4 Plus
(Bundle not included）
A$30 per eligible product
Pre-Order Products:
Pre-orders will ship by the estimated date listed on the product page. Once dispatched, delivery time will vary based on the shipping destination.

 

1. Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel's tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
2. Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.

Contact Information:
A. If you have opted for Worry-Free Delivery, you will receive an email from Seel. In case of lost, stolen, or damaged products due to logistics issues, please report these concerns via the Seel email or seek assistance by contacting them.
B. If you have not chosen Worry-Free Delivery, you can contact us at info@elegoo.com. We will coordinate with the logistics company to verify the situation and assist you in filing a claim if necessary.