【Pre-Order】Metal Resin Tank for Mars 5 Ultra

$72.99 AUD
Shipping calculated at checkout.

Pre-Order:

Estimated Shipping Time from AU Warehouse - August 31st.

Details
  • Original tank used for the Elegoo Mars 5 Ultra resin 3D printers, with FEP release liner film pre-installed.
  • Made of premium aluminum alloy, the tank is solid and durable for long lifespan, eliminating the need for frequent changes.
  • With its user-friendly assembly design, the tank allows for easy and quick installation and replacement using just three hex keys, simplifying your workflow and maintenance tasks.
  • Equipped with reliable screws, the resin tank is securely fastened, minimizing any potential movement or vibration during printing and ensuring an even delivery of high-quality models.
  • The easy to access surface makes cleaning a breeze. Timely and efficient cleaning prevents residue or buildup, extending the lifespan of the resin tank.
Compatibility

Mars 5 Ultra

  • Free Shipping
  • 6 - Month Warranty
  • 14 Days Return
  • Lifetime Support
Product information

Where We Ship

Orders placed on the ELEGOO AU website can be shipped to Australia.

The estimated delivery time for in-stock products is 3-7 workdays.

If you pre-order a product, it will be shipped according to the estimated delivery time mentioned on the product page, and after shipment, it takes 3-7 workdays for delivery.

*Please note that the ELEGOO AU website does not currently ship to New Zealand.

 

Shipping Restrictions

Unable to ship the Jupiter and Jupiter SE 3D printer to post office addresses.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

 

Shipping Fees:

For orders over $70 AUD, it’s FREE SHIPPING. Orders under $70 AUD will be charged a $20 AUD shipping fee. EXCEPT for the conditions listed below:

  • For orders including Jupiter SE, some areas (Northern Territory, Queensland, Tasmania, Western Australia) will be charged shipping fees.
  • For orders including Saturn 4 or Saturn 4 Ultra will be charged $30/pc shipping fees.

    Ownership, Terms, and Risk

    Please ensure your address details are correct as once the parcel is on its way we cannot re-direct it. It is your responsibility to check and verify. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss.

    Note: Please do not enter any PO Box address for orders containing Jupiter SE, otherwise, your package can’t be dispatched by any express.

    Normally the orders that have been shipped out (you have received the tracking number or your order status has been completed) cannot be canceled. If you have to refuse delivery due to force majeure after the package is dispatched from ELEGOO, you are subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.

    If you do not contact the delivery company within 5 days after the delivery attempt, they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If the case of this happens, we reserve the right to ask you to pay the return charge plus an additional re-delivery cost before we re-dispatch the item to you.

    When the goods are delivered, please check that the order is complete and undamaged. If there is any damage to the goods at the point of delivery, you can contact us: info@elegoo.com

    Following a successful transaction you will be notified when your order has been dispatched with a tracking number provided, if you do not receive a tracking number within 48 hours of completing your purchase, we ask that you first check your email “Junk/Spam” folder and then contact us: info@elegoo.com

    Refund Policy & Warranty Info

    Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

     

    Warranty Policy

    1. Warranty timeline

    Models Parts List Warranty Period
    3D Printing Related Products Neptune 2/2D/2S/X/3 Hotend Kit 3 Months
    Main Parts of the Machine (Nozzle Kit&Tools Excluded) 12 Months
    Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Hotend Kit & PEI Platform Plate 3 Months
    Main Parts of the Machine (Nozzle Kit&Tools Excluded) 12 Months
    Mars/Mars Pro/Mars C

    Jupiter
    LCD Screen 3 Months
    Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
    Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 Ultra/5/5 Ultra

    Saturn/Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

    Jupiter SE
    LCD Screen 6 Months
    Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
    Mars 4 DLP Main Parts of the Machine (FEP&Tools Excluded) 12 Months
    Mercury
    Mercury Plus V1.0/V2.0
    Mercury X/XS Bundle
    Main Parts of the Machine (Tools Excluded) 12 Months
    PHECDA LASER
    ENGRAVER &
    CUTTER-
    10w/20W
    Main Parts PCB, Motor, Laser head, Power Adapter 12 Months
    Other Parts① Fans 6 Months
    Other Parts② Synchronous belt, motor connection line, laser connection line 3 Months
    Consumables and
    Other attached
    Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. No warranty
    Arduino Kits, Robot Kits & Component Kits All All 12 Months
    Pre-owned Products All All No warranty
    Accessories (For individual purchases) LCD Screen:
    Mars/Jupiter
    Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 3 Months
    LCD Screen:
    Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/Saturn /S/2/8K/3/3 Ultra/4/4 Ultra/Jupiter SE
    Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 6 Months
    Air Purifier:
    Mini/USB/Mars Mate
    Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
    Mini Heater Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
    Build Plate Damage caused by scratches, drops or bumps is not covered by the warranty. 6 Months
    Release Film:FEP/PFA/ACF Release film is a consumable product without warranty No warranty
    Resin Tank Installation tools and screws are not warranted 6 Months
    Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). 6 Months
    3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
    Hotend Kit:
    Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max
    Entire Hotend Kit 6 Months
    Extruder Kit:
    Neptune 3 Pro/3 Plus/3 Max /4/4 Pro /4 Plus/4 Max
    Entire Dual-Gear Direct Extruder Kit 6 Months
    STM 32-bit Silent Motherboard:
    Neptune 3 Pro/3 Plus/3 Max
    Motherboard 12 Months
    PEI Magnetic Platform Kit:Neptune 3 Pro/3 Plus/3 Max PEI Magnetic Platform Kit is a consumable product without warranty No warranty
    Nozzle Kit:Neptune 3 Pro/3 Plus/3 Max/4/4 Pro/4 Plus/4 Max Nozzle Kit is a consumable product without warranty No warranty
    Cooling Fan Kit:Neptune 3 Pro/3 Plus/3 Max Including 4010/4015 Blower Fan and 6010 Axial Flow Fan 6 Months
    PTFE Tube:
    Neptune 3 Pro/3 Plus/3 Max
    PTFE Tube is a consumable product without warranty No warranty
    Enclosure All 12 Months
    Filament Vacuum Storage Bags Kit The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. 1 Month
    Rotary Attachment:
    PHECDA Laser Engraver
    All 12 Months
    10W/20W Air Assist:PHECDA Laser Engraver All 12 Months
    Enclosure:PHECDA Laser Engraver All 12 Months
    Honeycomb Panel:
    PHECDA Laser Engraver
    Honeycomb Panel is a consumable product without warranty No warranty
    Raisers:PHECDA Laser Engraver All 12 Months
    Composite Filter:PHECDA Laser Engraver Composite Filter is a consumable product without warranty No warranty
    10W/20W Laser Module:PHECDA Laser Engraver All 12 Months
    Window Mirror:PHECDA Laser Engraver Window Mirror is a consumable product without warranty No warranty
    20W Adapter:PHECDA Laser Engraver All 12 Months

    2. Warranty Rules for Laser Head and Tube

    A. Laser Head WarrantyRules:
      The rate of laser power drop is related to the frequency of use, working hours, and working environment.

    B. 
    Laser Tube Warranty Rules:

    a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally;

    b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

    c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

     

    3. Warranty Forfeiture

    The following Conditions Are Not Covered Under Warranty:
    A. Products without sufficient proof of purchase
    B. Lost or stolen products
    C. Items that have expired their warranty period
    D. Non-quality-related issues (after 30 days of purchase)
    E. Free products
    F. Repairs through 3rd parties
    G. Damage from outside sources
    H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
    I. Purchases from illegitimate resourcesor second-handed parties
    J. Normal discoloration, wear, or consumption during product use.

     

    Return & Refund Policy

    1. For Unwanted Items
    *This clause does not apply to Pre-owned & Refurbished items.

    If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

     

    You may return the unwanted product to Elegoo for a full refund within 14 days or replacement within 30 days of the delivery date unless otherwise specified in the products’ listing on our website, on the receipt, or packing slip. You are responsible for the shipping fees. Beyond the end of those 14 days, refunds for unwanted products are not available, and beyond 30 days, refunds and exchanges for unwanted products are not available.

     

    Unwanted Issue

     

    Items

    Responsibility of Return Shipping Charges

    Refund

    Exchange

    Within 14 Days

    Customer

    Within 30 Days

    ×

    Customer

    Within Warranty

    ×

    ×

    ×

     

    Important: To avoid any delay or denial of processing your refund and exchange request, please verify that your returning product satisfies all of our following inspection criteria.

     

    The product for refund and exchange must be:
    A. In new and unused condition (Free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, and defacement);
    B. Complete with all parts & accessories included and all original tags and labels attached;

     

    For your own benefit, we recommend that you use a traceable carrier that can provide you with the delivery confirmation to ship your Product for refund back to the location instructed in the RMA authorization. Elegoo shall not be responsible for any loss or damage to the returning product caused in transit.

     

    The returning product will be thoroughly inspected by Elegoo when received and a decision will be made whether the inspection criteria are met. If your returning product fails to satisfy the inspection criteria and has been shipped to Elegoo, your non-conforming product for refund or exchange will be rejected or subject to a restocking fee of up to 15% at Elegoo’s sole discretion.

     

    After the 14-day refund/30-day exchange window has expired, your only recourse regarding the products is through our warranty.

    2. For Quality-Related Items
    *This clause does not apply to Pre-owned & Refurbished items.

     A. Product is defective when you receive it, within 14days of delivery, you can return defective items to Elegoo and get a full refund or replacement, and Elegoo is responsible for return shipping charges. Or you can ask Elegoo to repair defective items, and Elegoo is responsible for repair fees.

    B. Beyond the 14days but within warranty, a full refund and replacement are not available, but repair is acceptable. Elegoo is responsible for repair fees.

    C. Out of warranty, Elegoo will provide free technical support, if the parts need to be replaced, the customer is responsible for the repair fees, which means the customer needs to purchase the parts and bear the freight.

    Quality-Related Issue

     

    Items

    Responsibility of Fees

    Refund

    Replace

    Repair

    Return Shipping Charges

    Repair Fees

    Within 14 Days

    Elegoo

    Elegoo

    Within Warranty

    ×

    ×

    ×

    Elegoo

    Out of Warranty

    ×

    ×

    ×

    Customer

     

    Important: To avoid any delay or denial of processing your refund and replacement request, please verify that the returning product must be with all parts & accessories included and all original tags and labels attached and in the original box (generic boxes will be rejected).

    3. Process After Returning Product

    After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 days from the receipt of your item to process your return. We will notify you by email when your return has been processed and move to the next warranty process, refund you the payment via Paypal, or send a new replacement to you.

     

    Contact Us

    Regarding product issues, please don't hesitate to contact us at the customer service channels below to acquire technical support, refund or exchange.

    1. For 3D printer technical support: 3dp@elegoo.com
    2. For laser engraver technical support: lec@elegoo.com
    3. For order issues, unwanted item refunds, or returns: info@elegoo.com
    4. For STEM kits, robots technical support: service@elegoo.com

    When contacting our customer service team, the buyer must provide sufficient proof of purchase (the order number from online purchases made through ELEGOO, Amazon, or other ELEGOO's authorized resellers), tell us which product you purchased, and describe the problem as clearly as possible through text, images or short videos. This will help our team to process your inquiries and help you solve the problems more efficiently.

    FAQs

    How long does delivery take after shipping?

    1. In-stock Product: 3-7 workdays for delivery

    2. Pre-owned Product: 4-8 workdays for delivery

    3. Pre-order Product: We will ship the product according to the estimated delivery time on the page, after shipment, it takes 3-7 workdays for delivery.

    What countries do you ship to?

    Click to view available countries

    Do you offer free shipping service?

    Click to view Shipping Fees

    Can I change the delivery address of my package after it has been shipped out?

    Unfortunately, we cannot change the shipment once the product is shipped.