Warranty Policy

1. Warranty timeline

Types Models Parts List Note Warranty Period
3D Printing Machines & Parts All Pre-owned 3D Products All / No warranty
All Brand New Machines & Parts Parts NOT listed below. / 12 months
FDM Printers & related Accessory Kits
Neptune 3/3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga

Centauri Series		 PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle(kit)/PTFE tube/Heater/Thermoister/Hot end/Packaging/User Manual/Tools Consumables parts with no warranty or limited warranty. “Consumables” are defined herein as disposable items, parts, or components of the product which are inherently subject to deterioration and wear out during the normal operation of the product.

These parts have no warranty.		 No warranty
Extruder/Extruder Kit/Printhead Kit These parts have a limited warranty. Man-made damage is not included. 6 Months
Resin printers & related Accessory Kits
Mars/Mars Pro/Mars 2/Mars 2 Pro/Mars 3/Mars 3 Pro/Mars 4/Mars 4 Max/Mars 4 DLP/Mars 4 Ultra/Mars 5/Mars 5 Ultra;

Saturn/ Saturn S/Saturn 2/Saturn 8K/Saturn 3/Saturn 3 Ultra/Saturn 4/Saurn 4 Ultra/Saturn 4 Ultra 16K

Jupiter/Jupiter SE/Jupiter 2		 Release Film/Acrylic Cover/Packaging/User Manual/Tools/Resin Cartridge These parts have no warranty. No warranty
LCD Screen LCD screen has a limited warranty. And resin leakage, scratch-resistant film damage, man-made damage, and collision damage are not included in the warranty. 3 Months
Resin Tank/Build Plate These parts have a limited warranty. And damage caused by scratches, drops, bumps or other man-made damage is not covered by the warranty. 6 Months
Canvas Motherboard of CANVAS Feeder Module/4-Pin Cable/Five-Way Module/Spool Holder (excluding support claws)/Feeder Motor/Communication Board (stored in accessory box)/Gearbox or Cutter Assembly/Fan/Housing or Structual Unit of CANVAS Feeder Module
Note: Damage caused by human error is not covered by warranty.		 12 Months
PTFE Tube/Wiper Unit/Accessories/Package/User Manual/Support Claws No warranty
Post-Processing & Related Accessory Kits
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Washing Bucket/Curing Turntable/Acrylic Cover/Packaging/User ManualTools These parts have no warranty. No warranty
Other 3D Accessory Kits
Air Purifier/Mini Heater		 Main body / 12 months
The activated carbon/filter, Packaging,user manual, tools These parts have no warranty. No warranty
Other 3D Accessory Kits
Filaments/Resin/Filament Vacuum Storage Pump & Bags/PEI Liquid Glue Pack/ 3D Paint Kit/Resin Detergent/3D Stainless Steel Funnel/Silicone Mat		 / These parts have no warranty. No warranty
Laser
Engraver & Cutter		 Laser Cutter & related Accessory Kits
Phecda 10W/Phecda 20W		 Parts NOT listed below / 12 months
Window Mirror/Power Cord/USB Cable/Engraving Materials/User Manual/Packaging/Tools These parts have no warranty. No warranty
Synchronous Belt/Motor Connection Line/Laser Connection Line These parts have a limited warranty period. Man-made damage is not included. 3 Months
Fans These parts have a limited warranty period. Man-made damage is not included. 6 Months
STEM Kits All All / 12 months