Warranty Policy

1. Warranty timeline

 

Models Parts List Warranty Period
3D Printing Related Products Neptune 3

Neptune 3 Pro/3 Plus/3 Max

Neptune 4/4 Pro/4 Plus/4 Max

OrangeStorm Giga		 PEI Platform Plate, Nozzle, Heater, Thermistor, PTFE Tube, Tools No warranty
Hot End 3 Months
Extruder Kit 6 Months
Main Parts of the Machine 12 Months
Jupiter Release Film, Tools No warranty
LCD Screen 3 Months
Resin Tank, Build Plate 6 Months
Other Main Parts of the Machine 12 Months
Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra

Saturn S/Saturn 2/Saturn 8K/3/3 Ultra/4/4 Ultra

Jupiter SE		 Release Film, Tools No warranty
LCD Screen, Resin Tank, Build Plate 6 Months
Other Main Parts of the Machine (FEP&Tools Excluded) 12 Months
Mercury
Mercury Plus V1.0/V2.0/V3.0
Mercury X/XS Bundle		 Main Parts of the Machine (Tools Excluded) 12 Months
PHECDA LASER
ENGRAVER &
CUTTER-
10w/20W		 Main Parts PCB, Motor, Laser head, Power Adapter 12 Months
Other Parts① Fans 6 Months
Other Parts② Synchronous belt, motor connection line, laser connection line 3 Months
Consumables and
Other attached		 Power cord, USB cable, Engraving Material (filter cartridge, wood board, stainless steel sheet, leather, etc.), user manual, packaging, tools (hexagonal wrench, open-end wrench), etc. No warranty
Arduino Kits, Robot Kits & Component Kits All All 12 Months
Pre-owned Products All All No warranty
Accessories (For individual purchases) Release Film:FEP/PFA/ACF Release film is a consumable product without warranty No warranty
LCD Screen:
Mars/Jupiter		 Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 3 Months
LCD Screen:
Mars 2/2 Pro/3/3 Pro/4/4 Ultra/4 Max/5/5 Ultra
Saturn /S/2/8K/3/3 Ultra/4/4 Ultra
Jupiter SE		 Resin leakage, scratch-resistant film damage, human damage, collision damage are not included in the warranty. 6 Months
Build Plate Damage caused by scratches, drops or bumps is not covered by the warranty. 6 Months
Resin Tank Installation tools and screws are not warranted 6 Months
Air Purifier:
Mini/USB/Mars Mate		 Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Mini Heater Consumables (activated carbon) are not warranted, as well as human damage, disassembly is not covered by the warranty. 12 Months
Washing Bucket:Mercury Plus V1.0/ V2.0Mercury X/XS Bundle No warranty for damage caused by man / misuse (e.g. resin curing inside the bucket). 6 Months
3D Stainless Steel Funnel 3D Stainless Steel Funnel is a consumable product without warranty No warranty
PEI Platform Kit/PEI Magnetic Platform Kit PEI Platform Kit is a consumable product without warranty No warranty
Nozzle Kit Nozzle Kit is a consumable product without warranty No warranty
PTFE Tube PTFE Tube is a consumable product without warranty No warranty
Hotend Kit Hotend Kit (Nozzle, PTFE Tube Excluded) 3 Months
Extruder Kit/Printhead Kit Entire Dual-Gear Direct Extruder Kit 6 Months
Cooling Fan Kit Including 4010/4015 Blower Fan and 6010 Axial Flow Fan 12 Months
STM 32-bit Silent Motherboard Motherboard 12 Months
Enclosure All 12 Months
Dual Printhead Mounting Plate All 12 Months
Four-Printhead Mounting Plate All 12 Months
5KG Large Spool Holder Kit All 12 Months
Camera All 12 Months
Filament Vacuum Storage Bags Kit The pump is guaranteed for 1 month and the vacuum bag is a consumable product without warranty. 1 Month
Rotary Attachment:
PHECDA Laser Engraver		 All 12 Months
10W/20W Air Assist:PHECDA Laser Engraver All 12 Months
Enclosure:PHECDA Laser Engraver All 12 Months
Honeycomb Panel:
PHECDA Laser Engraver		 Honeycomb Panel is a consumable product without warranty No warranty
Raisers:PHECDA Laser Engraver All 12 Months
Composite Filter:PHECDA Laser Engraver Composite Filter is a consumable product without warranty No warranty
10W/20W Laser Module:PHECDA Laser Engraver All 12 Months
Window Mirror:PHECDA Laser Engraver Window Mirror is a consumable product without warranty No warranty
20W Adapter:PHECDA Laser Engraver All 12 Months
Metal Business Cards All No warranty
Silicone Mat All No warranty