Warranty Periods

Category	Models	Parts List	Note	Warranty Period
All	/	/	Consumable parts with no warranty or limited warranty.	12 Months
3D Printing Machine & Parts	Neptune 3/3 Pro/3 Plus/3 Max Neptune 4/4 Pro/4 Plus/4 Max OrangeStorm Giga Centauri Carbon/Centauri	PEI Platform Plate/PEI Platform Kit/PEI Magnetic Platform Kit/Build Plate/Nozzle (Kit)/PTFE Tube/Tools	Consumable parts with no warranty.	No Warranty
		Extruder/Extruder Kit/Printhead Kit	Consumable parts with limited warranty.	6 Months
	Mars/Mars 2/2 Pro/3/3 Pro/4/4 MAX/4 DLP/4 Ultra/5/5 Ultra Saturn S/2/8K/3/3 Ultra/4/4 Ultra/4 Ultra 16K Jupiter/Jupiter SE	Release Film, Tools	Consumable parts with no warranty.	No Warranty
		LCD Screen	Consumable parts with limited warranty. Resin leakage, scratch-resistant film damage, human-caused damage, and collision damage are not covered by the warranty.	3 Months
		Resin Tank/Build Plate	Consumable parts with limited warranty.	6 Months
	Mercury Mercury Plus V1.0/V2.0/V3.0 Mercury X/XS Bundle	Washing Bucket, Curing Turntable, Acrylic Cover	Consumable parts with no warranty.	No Warranty
Phecda Laser Engraver &  Cutter - 10 W/20 W	Consumables and Other Attached	Window Mirror, Power Cord, USB Cable, Engraving Materials, User Manual, Packaging, Tools	Consumable parts with no warranty.	No Warranty
	Other Parts①	Synchronous Belt, Motor Cable, Laser Cable	Consumable parts with limited warranty.	3 Months
	Other Parts②	Fans	Consumable parts with limited warranty.	6 Months

 

1. Consumable Parts 
Consumable parts are either excluded from warranty coverage or covered under a limited warranty period. For the purpose of this policy, "consumables" are defined as disposable items, components, or parts of the Product that are inherently designed to deteriorate or wear out during normal use of the Product.

While these items may not be covered by the standard warranty or may have a limited warranty period as specified in the table above, we will gladly replace any consumable that fails due to a manufacturing defect, provided the printer itself is still under warranty. ELEGOO reserves the exclusive right to determine eligibility for replacement, and such decisions shall be final.

2. Accessories or Parts Purchased Separately
Accessories or parts purchased separately enjoy the same quality assurance policy as the complete machine.

3. Warranty Periods
All periods stated on this page are calculated from the date the original order was received. 

4. Warranty Forfeiture
This warranty does not cover the following cases:
A. Products not purchased from ELEGOO or authorized ELEGOO distributors with a valid receipt or invoice.
B. Products that are lost or stolen.
C. Products whose warranty period has expired.
D. Free products or products that have been refunded.
E. Products repaired by a third party or modified by an individual.
F. Damage caused by external factors or misuse of products (including but not limited to resin leakage, falls, improper operation), normal discoloration, wear and tear, or other non-quality-related issues.
G. LCD screens that can not provide an identifiable SN code.
 
5. Warranty in Other Regions
For consumers protected by local consumer laws in their country of purchase, ELEGOO's Limited Warranty benefits are provided in addition to all rights and remedies under such laws, including but not limited to those described above. If local regulations specify a warranty period longer than our stated policy, the longer period will apply, and we will fully comply with local requirements to support our customers.