8K Standard Resin Colored 1KG

Refund Policy & Warranty Info

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, ELEGOO provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and warranty rules differ according to the models and parts list.

Warranty Policy

1. Warranty timeline

2. Warranty Rules for Laser Head and Tube

A. Laser Head WarrantyRules:
  The rate of laser power drop is related to the frequency of use, working hours, and working environment.

B. Laser Tube Warranty Rules:

a). If the laser tube is found to be damaged during the first unpacking inspection, after-sales warranty service can be provided normally；

b). During the warranty period, if the laser tube cannot emit light normally, but no obvious appearance defects are found, after-sales warranty services can be provided normally;

c). During the warranty period, if the laser tube has any appearance cracks (including but not limited to cracks caused by improper handling or cracks caused by freezing temperatures), after-sales warranty services can't be provided normally.

3. Warranty Period

All times shown on this page are calculated from the date the original order was received. If you receive free replacement products or accessories, the warranty period will still be calculated from the date the original order was received.

4. Warranty Forfeiture

The following Conditions Are Not Covered Under Warranty:
A. Products without sufficient proof of purchase
B. Lost or stolen products
C. Items that have expired their warranty period
D. Non-quality-related issues (after 30 days of purchase)
E. Free products
F. Repairs through 3rd parties
G. Damage from outside sources
H. Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
I. Purchases from illegitimate resourcesor second-handed parties
J. Normal discoloration, wear, or consumption during product use.

Return & Refund Policy

1. For Unwanted Items

*This clause does not apply to Pre-owned & Refurbished items.

If the Elegoo product that you purchased does not meet your satisfaction but was not confirmed defective by certified Elegoo technicians, we call such product as “unwanted product”.

1. For products in condition unopened (all original tags and labels attached), within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO will charge a 5% restocking fee based on the order amount.
2. For products in condition open-box and unused, within 14 days of delivery, you may return them with an "unwanted reason" and get a refund. You are responsible for the shipping fees, and ELEGOO